ONE CASE · SINGLE HANDOFF
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Resolution
$20–$100
per issue, based on complexity
- A dedicated case plan
- Calls, chats, emails & follow-ups
- Outcome and terms documented
PRIVATE CUSTOMER-SERVICE RESOLUTION DESK
Hand us the headache.
Keep the outcome.
We take on the calls, chats, paperwork, and escalations that keep good people stuck on hold. You keep your time—and only pay when we get a result.
START YOUR CASE →SEE THE PROCESS⊙ NO RESULT, NO FEE◷ PROTECT YOUR TIME
ACTIVE CASE IN MOTION
A better outcome is usually a better process.
THE CASE DESK
The things that should have been simple.
Everyday service problems, denied claims, and missed incentives—one resolution desk with the patience to keep going.
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Phone & internet
Billing, promotions, retention offers
BRING US THE DETAILS ↗▤
Travel & retail
Refunds, price adjustments, missing service
BRING US THE DETAILS ↗◇
Insurance & banking
Fees, policy questions, disputed charges
BRING US THE DETAILS ↗♧
Memberships
Cancellations, surprise charges, fee waivers
BRING US THE DETAILS ↗⌂
Roof claims
Denied claims, evidence, supplements, escalation
BRING US THE DETAILS ↗✧
Solar & home incentives
Missed rebates, credits, utility programs, follow-up
BRING US THE DETAILS ↗
THE RESOLUTION PATH
Your time is the thing we protect.
One clear handoff. One accountable resolver. A visible route from frustration to answer.
01
You open the case
Tell us what happened, attach what you have, and choose the outcome that would make it right.
02
We map the leverage
A dedicated resolver identifies the decision-maker, evidence, and appropriate escalation path.
03
We do the chasing
Calls, chats, emails, records, and follow-ups happen on our desk—not during your afternoon.
04
You get the resolution
We document the result clearly. If we cannot resolve the issue, you do not pay for the case.
SERVICE TERMS · REVIEWED BEFORE WORK BEGINS
Pay for momentum, not more hold music.
Choose a one-time handoff or keep a standing advocate on call. We confirm scope, route, and case fee before a resolver starts work.
SCOPE ACKNOWLEDGED FIRSTNO RESULT, NO CASE FEETERMS RECORDED IN WRITING
STANDING DESK · REPEAT NEEDS
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Personal desk
$29–$99
monthly support plans
- An ongoing resolution partner
- Priority routing for new issues
- Built for busy households
TEAM DESK · MANAGED VOLUME
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Complaint desk
$200–$2,000
monthly, based on volume
- A white-glove customer issue desk
- Clear case documentation
- Made for founders and small teams
TEAM CASE DESK · HANDOFF LANE: VERIFIED
Let your customers talk to people who can act.
Give your clients a trusted escalation desk—or let us clear the complaints pulling your lean team away from their actual work.
DISCUSS A TEAM DESK ↗CLEAR BEFORE YOU BEGIN
A few sensible questions.
What kinds of issues can I send?
Most consumer-service disputes qualify: unexpected fees, billing errors, cancellations, refunds, retention offers, missing deliveries, and problems with travel, memberships, phones, internet, insurance, or retail purchases.
How do you price a case?
Pricing is tied to complexity and the work required. After reviewing the situation, we confirm a case price before you authorize us to move forward. Subscription support is also available for repeat needs.
Do I need to call the company first?
No. Send us the details you already have. We can begin with the right contact point, including a merchant, provider, payment partner, or a formal escalation channel when appropriate.
What does ‘no result, no fee’ mean?
If our work does not produce an agreed resolution for your case, you do not pay the case-resolution fee. Scope and eligibility are confirmed at intake so there are no surprises.
INITIATE A HANDOFF
You have already done enough.
Give us the short version. We will tell you whether the case is a fit and how we would approach it.
PRIVACY NOTE
Share only the information needed to describe the issue. Do not include card numbers, passwords, or full account credentials in this form.